RoyalSerry Travel LLC (d.b.a “we”, “us” or “our”) is committed to protecting your privacy and safeguarding your personal information. We respect your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We assure you that we follow appropriate standards when it comes to protecting your privacy on our web portal.
Personal information is information about an identifiable individual, such as your name, address, telephone number, email address or payment information. When you register and/or seek to book travel services with a third party supplier via our website we collect personal information which helps us provide the services you are requesting. This personal information is shared with the applicable third-party suppliers where a booking has been requested by you.
When you use our services, we may receive information (“log data”) such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive log data when you interact with our services, for example, when you visit our websites, sign into our services, interact with our email notifications, use your account to authenticate to a third-party website or application, or visit a third-party service that includes a Royal Serry Travel LLC button or widget. We may also receive logged data when you click on, view or interact with links on our services, including links to third-party applications, such as when you choose to install another application through RoyalSerry Travel LLC. Royal Serry Travel LLC uses this logged data to provide, understand, and improve our services, to make inferences, like what topics you may be interested in, and to customize the content we show you, including ads. If not already done earlier, we will either delete logged data or remove any common account identifiers, such as your username, full IP address, or email address when it is no longer needed for the purposes for which it was collected.
We protect your personal information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation of why it is not possible to grant access to your personal information.
Our services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us using the information below. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.
When you register with us, we will collect Personal Information about you that you voluntarily share with us. We will collection Personal Information that is necessary for us to provide you with the services offered on our website. As mentioned, Personal Information included but not limited to things like your name, email and mailing address, date of birth, contact information and personal preferences.
If you decide to book, reserve or purchase travel services or accommodations for other travelers using your Traveler Profile, we will collect certain Personal Information about these other Travelers.
You will need to make sure that each of these other travelers agrees, in advance, that you can disclose their Personal Information to us. We will retain these other travelers’ Personal Information in your Traveler Profile.
If you book, reserve or purchase travel services through our site, you will have the option to receive and/or have others receive last minute updates about your travel arrangements, such as changes in gate assignment or delays in departure or arrival time.
'These 'Travel Itinerary & Travel Alerts' can be received by you or others of your choosing via email or text messages.
If you decide to direct a Travel Itinerary & Travel Alert to someone other than yourself, we will collect Personal Information about that other person that is necessary to send the requested Travel Itinerary & Travel Alert (i.e., that person's name and phone number or e-mail address). You represent and warrant that any such person to whom you direct a Travel Itinerary & Travel Alert is a person with whom you have a personal or family relationship.
You will need to make sure that each of the other recipients of a Travel Itinerary & Travel Alert agrees, in advance, that you can disclose their Personal Information to us for this purpose, and you represent and warrant that you have such agreement prior to any such disclosure.