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Welcome to RoyalSerry Travel LLC website. Our website is for the sole purpose of assisting customer/passengers gathering travel information and purchasing travel-related services. Our website is offered to all customers condition upon your acceptance of all terms and conditions outlined below. This Agreement describes the terms and conditions applicable to the services available through our website and details your responsibilities, thereby limiting the liability of RoyalSerry Travel LLC and its third-party suppliers or providers. These include the airlines, hotels, rental car companies and other suppliers that provide Bookings or other services through our website. Please read these terms carefully, as they contain important information. Passenger(s) should also read our “Privacy Policy (as defined below), which also governs your use of our website, and is incorporated by reference in this Agreement. By accessing or using our website, booking any bookings on our website, or contacting our call center agents, you agree that the terms then in force shall apply. If you do not agree to the Terms, please do not use or book any bookings through our website.
RoyalSerry Travel LLC reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended Terms on this site. We recommend that you review these periodically. The amended Terms shall be effective from and after the date that they are posted on our Website.
As a traveler, you must know and understand the applicable legal requirements related to travel, including passport, visa and health requirements. The ultimate responsibility for obtaining this information and complying with any and all passport, visa, health or other requirements remains solely and exclusively with the passenger(s). Please check your travel documents when you receive them. You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID. Contact us if you have any questions.
You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non-US citizen, different immigration requirements apply. You are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart.
All passengers must present accepted photo identification such as a passport or other state or government issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 3, 2023, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport. To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID compliant and, if not, what alternate forms of identification will be accepted at the airport. Click on the link below for most update information.https://www.tsa.gov/travel/security-screening/identification
You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.
If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each airline’s website. Each airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to traveling. You may be asked for proof of your return ticket at check-in.
Royal Serry Travel LLC assumes no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person
Every airline will have their requirements pertaining to check-in. It is important to verify what the check-in requirements are prior to your flight. As per the flight industry standard, we recommend the following for your check-in:
Royal Serry Travel LLC its independent travel advisors act as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your trip/travel itinerary or confirmation. Royal Serry Travel LLC is not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits.
You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
If an airline or other Supplier declares bankruptcy, Royal Serry Travel LLC. is not obligated to honor your reservation made before bankruptcy or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with airlines' orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
Each airline has its own policies regarding baggage allowances, fees and restrictions. These policies differ from airline to airline and can change at any time. We try our best to display current baggage fee information on our website, but we cannot guarantee the accuracy of this information. Ultimately, you are responsible for verifying your airline’s baggage policies and fees before your departure. Also, please be aware that baggage fees are not included in the cost of your trip.
If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.
You agree to give us an opportunity to resolve any disputes or claims relating in any way to our Website, any bookings, any services, or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting us.
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed booking. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details.
All prices shown on the website are subject to change at any time without prior notice. Airfare is only guaranteed once transaction has been completed and the tickets/confirmation has been issued. Airlines and other services offered on the website may change their price without notice. If a price increase occurs after you have made a booking that affects your travel package, we will notify you of the price increase before taking any actions. However, price increases will not affect your travel package once your booking has been finalized and confirmed.
Royal Serry Travel LLC reserves the right to cancel any booking that has been accepted if full payment is not received in a timely manner.
When paying with credit card, please be aware that multiple charges may appear on your credit card statement if making more than one booking or buying s travel package. (i.e all-inclusive trips). Payment may be charged by more than one supplier; however, the total amount will not exceed the total price of your booking. Likewise, please allow adequate time for all “pending” charges to settle or reflect on your credit card statement. Once all “pending” charges have cleared, all charges related to your booking will add up to the total amount shown at the time of booking.
Passengers have the ability to dispute charges with credit card companies "chargebacks". If you have a question about a charge on your credit card statement, we encourage you to call us prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, Royal Serry Travel LLC will work with you in resolving your concerns. Royal Serry Travel LLC retains the right to dispute any chargeback that it believes is improper, as described more fully below. RoyalSerry Travel LLC also retains the right to fully cancel any booking in the event of a chargeback related to that booking.
By using our service to make a booking, you accept and agree to the relevant cancellation policy of airlines and other suppliers. Please note that certain rates or special offers are not eligible for cancellation or change.
Royal Serry Travel LLC deems the following “chargeback” scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you (each an “improper chargeback scenario”):
a) Chargebacks resulting from non-cancellable or non-refundable bookings in the event that Royal Serry Travel LLC cannot provide a refund, whether or not the booking is used. For greater certainty, this includes cases where:
b) Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
c) Chargebacks arising from the Travel Service Provider’s failure to deliver a product or service in a manner that’s consistent with the Travel Service Provider’s product description.
d) Chargebacks resulting from force majeure or other circumstances that are beyond the control of Royal Serry Travel LLC.
